Order arrangement
- All orders will be allocated in priority.
- The order goods are expected to arrive in Hong Kong from 7 to 21 days.
- Some products need to be ordered for more than 14 days. It may take 30 days possibility. It depends on the shipment situation in Korea. Please understand.
Out of stock arrangement
- After Korea confirms that the stock is out of stock, we will notify the customer by phone (WhatsApp) as soon as possible.
- Guests can choose to refund, exchange, or leave the balance.
- If you have chosen to keep the balance, the next purchase must also be deducted by telephone transaction.
Shipping arrangements
- We are only limited to Hong Kong local delivery service. All goods are shipped by SF Express.
- The goods have been checked for integrity before shipping.
- If all the goods are damaged or deformed after delivery, the customer assumes responsibility for loss and damage.
Free shipping conditions
- All guests can free SF shipping if they spend $800 on a single purchase.
- Free shipping only includes SF Station or EF locker. For other commercial and private residential addresses, the guest must assume responsibility for the freight charge.
Self-pickup and inventory
- Pick-up Time is from 2:00 pm to 10:00 pm every day (Special circumstances will be announced on Instagram).
- The fastest pickup time will be 6 pm on the same day after receiving the notification.
- Self pick up customers must pick up the goods at the store within 2 weeks after the delivery is notified. If it is overdue, an additional due will be charged. Additional inventory fee costs $10 per day.
VIP guest terms
- You can become a VIP with the first purchase of $1000 or more at the member price
- VIP membership is permanent
- VIP membership cannot be transferred or resold
VIP discount terms
- VIP shopping in the store must show the membership card to have the membership price
- After becoming a VIP, you will get a stamp for every $200 purchase
(You can get 5 stamps after spending over $1000)
Does not include the first purchase
Get a $50 coupon if you spend ten stamps
- Discount coupons must be used in stores with a purchase of over $500
- Any loss or damage will not be reissued
Promotion rules
- VIP discount coupons must be used in stores when you spent over $500
- Discount code is only applicable to web orders
WHATSAPP customer service inquiry service
- Pre-sales online inquiry: +852 56880288
(Service time: Monday to Sunday 2:00pm-10:00pm)
- After-sales online inquiry: +852 56880218
(Service time: limited service only )
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訂購安排
•所有訂單會以先後次序分配
•訂購貨品預計7到21日
•部分指定貨品需訂購超過14天 可能需預講30日，直接視乎韓國出貨情況，請客人諒解
斷貨安排
•韓國確認斷貨後，我們會盡快以電話whatsapp通知客人
•客人可選擇退款，換款或留餘額
•若選擇留餘額，下次購買必須同樣以電話交易抵扣
退款安排
•如果韓國斷貨後會電話whatsapp通知及盡快安排退款
•非斷貨貨品一律不可退款
更換貨品細則
•所有訂單確認付款後一律不可更換顏色，款式及退款
•若客人收貨後有嚴重品質問題可聯絡售後查詢電話再作跟進(+852 56880218)
運送安排
•我們只限香港本地寄貨服務所有貨品均以順豐運送，並寄出前已檢查貨品完整無缺
•所有貨品經運送後若有損毁或變形，客人需自行承擔損失
免運條件
•所有客人一張單購物滿$800衣物可免順豐運費
•免運費只包括順豐站或順豐智能櫃其他工商及私人住宅地址需客人自行承擔運費
門市取貨及存貨安排
•取貨時間為下午2:00至下午10:00 (特殊情況會在IG公布)
•通知齊貨後客人最快可於即日下午6時後到達門市取貨
•自取客人必須在通知齊貨後2星期內到門市取貨，若逾期取貨需繳付額外費用。額外存貨費用為每日$10
VIP客人條款
•首單以會員價購物滿$1000即可成為VIP
•VIP會籍是永久的
•VIP會籍不能轉讓或轉售
VIP優惠條款
•VIP在門市購物必須出示會員卡才有會員價
•成為VIP後每單消費滿$200即可獲一個印仔
(消費滿$1000即可獲5個)不包括首單消費
滿10個印仔可獲$50優惠卷
•優惠券必須在門市購物滿$500才可使用
•任何遺失或損毁將不會補發印仔
優惠使用細則
•VIP優惠券必須在門市購物滿$500使用
•Discount Code只適用於網頁下單
WHATSAPP客服查詢服務
•售前線上查詢: +852 56880288
(服務時間:星期一至日2:00pm-10:00pm)
•售後線上查詢: +852 56880218
(服務時間:只維持有限度服務)
All rights reserved SILVERLINING